Refund policy

Please understand that I'm a one person artist working out of my home studio in a woodsy part of Hertfordshire in the middle of England. When you purchase from me, I do everything in my power to make sure the print you've purchased is very well protected and I personally hand it over to be posted to you from a trusted courier service. Once it's in the hands of the my chosen courier, I can offer you a tracking number so you'll know when to expect your purchase. 

You can always contact me to talk about any issues at thefranceskatree@gmail.com as I'm happy to help as much as I'm able. 

Damages and issues
Please inspect your purchase upon arrival and contact me immediately if the item is damaged so that I can evaluate the issue and make it right. Please be aware that you're purchasing an original work of art which is unique to itself and may be different to a print advertised on my website. 

Print On Demand Items
For the items I sell using Printful, the best thing to do first is get in touch with me the moment you notice something isn't right with your purchase and I'll follow up with Printful to learn what has happened and what I can do to resolve it. Do note that the moment I make a sale using Printful, I follow the progress of this purchase every step of the way so it's likely that I'll see a problem before the customer though I'm happy to hear from anyone who needs to get in touch over a Printful order. 

Exchanges
I'm afraid I don't offer exchanges. 

Refunds
I cannot offer refunds on my artwork as you are buying an original work of art which is unique to itself and the moment I created it. If for any reason, something goes horribly wrong then please communicate with me at thefranceskatree@gmail.com and I'll try to make an arrangement depending on what's happened. Remember that I'm a human at the other end of your email, so no matter what calamity has befallen your purchase, please be kind. 

Discounts
I release new discounts each month via my subscription newsletter so make sure you subscribe if you want to take advantage of this opportunity. I also offer larger discounts to those individuals who come to visit me in person when I'm selling at local craft fairs, so please get in touch with me if you want to buy from me in person and I'll put you on my list for a discounted purchase.